Annie's smiling face is one of the first you’ll see when you step through the doors of Impact Urgent Care. She’s been a fixture at the front desk at both locations since she began working with us.


How did you first get interested in medicine? If you weren’t in medicine, what would you be doing instead?


At first I wanted to go into the military but I had a baby and when I did, I didn’t want to leave him, so I decided on a career where I’d be home more. I went to Career Point College, and had a lot of different choices. I chose medical because there’s a demand for it. If I wasn’t in medicine I’d either be in the military or a police detective.


How long have you been working at IUC?


Almost a year. My anniversary is 4/23!


What have you learned while working here?


A lot more than you normally do at a job. I thought I knew everything when I came in, but, no. Where I came from we only took Medicaid; we didn’t have to deal with a lot of what we do here like Worker’s Comp or Medicare.


How is IUC different from other places you’re worked?


It is a challenge and I love it! The people here are much different. They’re a lot nicer than I expected. It’s also a much cleaner environment.


What do you think of our core values of Honesty, Respect, Teamwork, Integrity and Service?


I think they’re a great choice. When we wear our buttons it means people have to actually work on those values. I know I try to, and I believe we live by our core values.


What was your first impression of IUC?


It was busy! Mrs. Ratner and Sandra (biling manager) interviewed me. They were very nice.


If you could change one thing about IUC, what would it be?


We would be open 24/7. A lot of people want to come in after we close (at 8PM) and we can’t help them.


Tell us something we might be surprised to learn about you.


I’m a caretaker all the time. When I’m not at work I’m taking care of my family, or helping  with my husband’s grandma who’s in Hospice care. Occasionally I go out with my husband and son to the movies or to eat, but mostly it’s too cold to be outside right now.


What do you wish other people knew about working at the Front Desk?


Handwriting is hard to read!



What would you tell someone who is thinking about working here?


It’s the best opportunity you will ever have. Also, make sure you’re able to work 12-14 hour shifts.


What do you think will change about IUC over the next five years?


The technology will be better. We could use iPads through the entire clinic. I like how we’re using the iPads for most of the front paperwork now.


Tell us about some of the people you’ve met while working here.


Andrea is like my little partner in crime. One of our new hires, Roxana, is very intelligent. I like training the new hires and giving them billing tests.


What do you think we could do to get the word out more about IUC?


A TV commercial would help, especially one starring me!